Entry Policies & Procedures

• Hand sanitizing or hand washing is required upon entry for all guests.
• If you are experiencing sickness, or symptoms thereof in the last 24 hours please do not enter. Patrons are encouraged to reschedule their session if the need arises. WE DO NOT OFFER REFUNDS, RESCHEDULES/CREDIT ONLY
• Outside food & drink is NOT ALLOWED with the exception of: sippy cups for toddlers or infant formula/snacks
• Open play is NOT for birthday parties/celebrations. If you would like to celebrate a birthday with treats/gifts please book our facility for a weekend event. Patrons not reserving the appropriate party rental will incur a rental fee.
• Our play sessions are 2 hours in length and no refund/credit will be given to late arrivals and all patrons are expected to leave the play area at the end of the session
• Please do not arrive more than 15 minutes prior to your play session, between play sessions the play area closes and is disinfected & cleaned, so early arrivals will be asked to wait in our cafe area until the session begins
• A staff member will dim the lights 10 minutes prior to end of session so you may prepare your child to exit the facility. This is a great time to put on shoes & get a snack or drink!
• Diaper changes must occur in restrooms ONLY. There are baby changing tables in each restroom
• If you need access to the nursing room/sensory quiet room please let an employee know and they will unlock.

Rules of Play

• Our facility is strictly PARENT/GUARDIAN SUPERVISED. There will be no childcare or employee supervision.
• The gated baby area is strictly for children 2 & under.
• To keep all children safe, there is no running in the play area
• Food is NOT allowed in play area. Please wash hands after snacks before entering play area
• Lidded drinks are OK for adults in play area. Please keep them in hand or on an appropriate surface to avoid spills
• Please encourage your child to use toys in the correct manner. Throwing, misuse or abuse of toys will NOT be tolerated.
• Our play area is SOCKS only for children & adults
• Any provided activities (sensory/art/STEM) occurring in the classroom during open play hours require adult supervision and help.
• Please place toys that have entered your child’s mouth in the provided “Yuck Buckets” and we will sanitize
• Please keep conversations and language respectful & family friendly
• When possible, teach responsibility and pick up/replace toys with your child’s help

Those unwilling to abide by these facility rules, all posted signage and any instruction from employees will be asked to leave without a refund.